by Walter Isaacson
Walter Isaacson is a professor of history at Tulane University, former editor of Time magazine and author of several biographies. This op-ed is excerpted from his latest book, “Elon Musk.”
An hour before Russia launched its invasion of Ukraine (military operations to be precise) on Feb. 24, 2022, it used a massive malware attack to disable the routers of the American satellite company Viasat that provided communications to the country.
The command system of the Ukrainian military was crippled, making it almost impossible to mount a defense. Top Ukrainian officials frantically appealed to SpaceX founder Elon Musk for help, and the deputy prime minister, Mykhailo Fedorov, used Twitter to urge him to send Ukraine terminals so it could use the satellite system that the company had built. “We ask you to provide Ukraine with Starlink stations,” he wrote.
Musk agreed. Two days later, 500 Starlink terminals arrived in Ukraine. “We have the U.S. military looking to help us with transport, State has offered humanitarian flights and some compensation,” Gwynne Shotwell, Musk’s president at SpaceX, emailed him. “Folks are rallying for sure!”
“Cool,” Musk responded. “Sounds good.” He got on a Zoom call with President Volodymyr Zelensky, discussed the logistics of a larger rollout and promised to visit Ukraine when the war was over.
Ever since he was a scrawny and socially awkward kid getting beaten up on his school playground in South Africa, Elon Musk has liked to imagine himself as a hero rushing to the rescue, engaged in epic quests. He was deeply into comics, and the single-minded passion of the superheroes impressed him.
“They’re always trying to save the world, with their underpants on the outside or these skintight iron suits, which is really pretty strange when you think about it,” he says. “But they are trying to save the world.” The war in Ukraine, when no other company or even country could manage to keep communications satellites working, gave him a center-stage opportunity to show his humanitarian instincts while playing superhero. It also showed the complexities of critical military infrastructure being controlled by an often well-intentioned but mercurial private citizen.
Lauren Dreyer, SpaceX’s director of Starlink operations, began sending Musk updates twice a day. “Starlink kits are already allowing Ukraine Armed Forces to continue operating theater command centers,” she wrote on March 1. “These kits can be life or death, as the opponent is now focusing heavily on comms infrastructure.
The next day, SpaceX sent 2,000 more terminals via Poland. But Dreyer said the electricity was off in some areas, so many of them wouldn’t work. “Let’s offer to ship some field solar+battery kits,” Musk replied. “They can have some Tesla Powerwalls or Megapacks too.” The batteries and solar panels were soon on their way.
Every day that week, Musk held regular meetings with the Starlink engineers. Unlike every other satellite service, they were able to find ways to defeat Russian jamming. By March 6, the company was providing voice connections for a Ukrainian special operations brigade. Starlink kits were also used to connect the Ukrainian military to the U.S. Joint Special Operations Command and to get Ukrainian television broadcasts back up. Within days, 6,000 more terminals and dishes were shipped, and by July there were 15,000 Starlink terminals operating in Ukraine.
Starlink was soon garnering lavish press coverage. “The conflict in Ukraine has provided Musk and SpaceX’s fledgling satellite network with a trial-by-fire that has whetted the appetite of many Western militaries,” Politico wrote after profiling Ukrainian soldiers on the front lines using the service. “Commanders have been impressed by the company’s ability, within days, to deliver thousands of backpack-sized satellite stations to the war-torn country and to keep them online despite increasingly sophisticated attacks from Russian hackers.” The Wall Street Journal also did a feature. “Without Starlink, we would have been losing the war,” one Ukrainian platoon commander told the paper.
Starlink contributed about half of the cost of the dishes and services it provided. “How many have we donated so far?” Musk wrote to Dreyer on March 12. She replied, “2000 free Starlinks and monthly service. Also, 300 heavily discounted.” The company soon donated 1,600 additional terminals, and Musk estimated its total contribution to be around $80 million.
Other funding came from government agencies, including those in the United States, Britain, Poland and the Czech Republic. There were also contributions from private individuals. The historian Niall Ferguson sent out an email to friends seeking to raise $5 million for the purchase and transport of 5,000 more Starlink kits. “If you would like to contribute, please let me know as soon as you can,” he wrote. “I cannot overstate the importance of the role Starlink has played in keeping the communications of the Ukrainian government from being taken out by the Russians.” Three hours later, he got a reply from Marc Benioff, the billionaire co-founder of Salesforce. “I’m in for $1M,” he wrote. “Elon rocks.”
By September, however, both Musk and military leaders in Ukraine and the United States were realizing the complexity of their relationship. One Friday evening that month, just after spending a week with Musk, I was back home in New Orleans watching a football game at my old high school. (The occasion was that it was one of the final games for the school’s superstar quarterback, Arch Manning.) My phone started vibrating with messages from Musk.
“This could be a giant disaster,” he texted. I went behind the bleachers to ask him what the problem was. He was in full Muskian crisis-hero-drama mode, this time understandably. A dangerous issue had arisen, and he believed there was “a non-trivial possibility,” as he put it, that it could lead to a nuclear war — with Starlink partly responsible. The Ukrainian military was attempting a sneak attack on the Russian naval fleet based at Sevastopol in Crimea by sending six small drone submarines packed with explosives, and it was using Starlink to guide them to the target.
Although he had readily supported Ukraine, he believed it was reckless for Ukraine to launch an attack on Crimea, which Russia had annexed in 2014. He had just spoken to the Russian ambassador to the United States. (In later conversations with a few other people, he seemed to imply that he had spoken directly to President Vladimir Putin, but to me he said his communications had gone through the ambassador.) The ambassador had explicitly told him that a Ukrainian attack on Crimea would lead to a nuclear response. Musk explained to me in great detail, as I stood behind the bleachers, the Russian laws and doctrines that decreed such a response.
Throughout the evening and into the night, he personally took charge of the situation. Allowing the use of Starlink for the attack, he concluded, could be a disaster for the world. So he secretly told his engineers to turn off coverage within 100 kilometers of the Crimean coast. As a result, when the Ukrainian drone subs got near the Russian fleet in Sevastopol, they lost connectivity and washed ashore harmlessly.
When the Ukrainian military noticed that Starlink was disabled in and around Crimea, Musk got frantic calls and texts asking him to turn the coverage back on. Fedorov, the deputy prime minister who had originally enlisted his help, secretly shared with him the details of how the drone subs were crucial to their fight for freedom.
“We made the sea drones ourselves, they can destroy any cruiser or submarine,” he texted using an encrypted app. “I did not share this information with anyone. I just want you — the person who is changing the world through technology — to know this.”
They are asking for more.” The next day, SpaceX sent 2,000 more terminals via Poland. But Dreyer said the electricity was off in some areas, so many of them wouldn’t work. “Let’s offer to ship some field solar+battery kits,” Musk replied. “They can have some Tesla Powerwalls or Megapacks too.” The batteries and solar panels were soon on their way.
Every day that week, Musk held regular meetings with the Starlink engineers. Unlike every other satellite service, they were able to find ways to defeat Russian jamming. By March 6, the company was providing voice connections for a Ukrainian special operations brigade. Starlink kits were also used to connect the Ukrainian military to the U.S.
Joint Special Operations Command and to get Ukrainian television broadcasts back up. Within days, 6,000 more terminals and dishes were shipped, and by July there were 15,000 Starlink terminals operating in Ukraine. Starlink was soon garnering lavish press coverage. “The conflict in Ukraine has provided Musk and SpaceX’s fledgling satellite network with a trial-by-fire that has whetted the appetite of many Western militaries,” Politico wrote after profiling Ukrainian soldiers on the front lines using the service.
“Commanders have been impressed by the company’s ability, within days, to deliver thousands of backpack-sized satellite stations to the war-torn country and to keep them online despite increasingly sophisticated attacks from Russian hackers.” The Wall Street Journal also did a feature.
“Without Starlink, we would have been losing the war,” one Ukrainian platoon commander told the paper. Starlink contributed about half of the cost of the dishes and services it provided. “How many have we donated so far?” Musk wrote to Dreyer on March 12.
She replied, “2000 free Starlinks and monthly service. Also, 300 heavily discounted.” The company soon donated 1,600 additional terminals, and Musk estimated its total contribution to be around $80 million. Other funding came from government agencies, including those in the United States, Britain, Poland and the Czech Republic. There were also contributions from private individuals.
The historian Niall Ferguson sent out an email to friends seeking to raise $5 million for the purchase and transport of 5,000 more Starlink kits. “If you would like to contribute, please let me know as soon as you can,” he wrote. “I cannot overstate the importance of the role Starlink has played in keeping the communications of the Ukrainian government from being taken out by the Russians.”
Three hours later, he got a reply from Marc Benioff, the billionaire co-founder of Salesforce. “I’m in for $1M,” he wrote. “Elon rocks.” By September, however, both Musk and military leaders in Ukraine and the United States were realizing the complexity of their relationship.
One Friday evening that month, just after spending a week with Musk, I was back home in New Orleans watching a football game at my old high school. (The occasion was that it was one of the final games for the school’s superstar quarterback, Arch Manning.) My phone started vibrating with messages from Musk. “This could be a giant disaster,” he texted. I went behind the bleachers to ask him what the problem was. He was in full Muskian crisis-hero-drama mode, this time understandably. A dangerous issue had arisen, and he believed there was “a non-trivial possibility,” as he put it, that it could lead to a nuclear war — with Starlink partly responsible.
The Ukrainian military was attempting a sneak attack on the Russian naval fleet based at Sevastopol in Crimea by sending six small drone submarines packed with explosives, and it was using Starlink to guide them to the target. Although he had readily supported Ukraine, he believed it was reckless for Ukraine to launch an attack on Crimea, which Russia had annexed in 2014. He had just spoken to the Russian ambassador to the United States. (In later conversations with a few other people, he seemed to imply that he had spoken directly to President Vladimir Putin, but to me he said his communications had gone through the ambassador.) The ambassador had explicitly told him that a Ukrainian attack on Crimea would lead to a nuclear response.
Musk explained to me in great detail, as I stood behind the bleachers, the Russian laws and doctrines that decreed such a response. Throughout the evening and into the night, he personally took charge of the situation. Allowing the use of Starlink for the attack, he concluded, could be a disaster for the world. So he secretly told his engineers to turn off coverage within 100 kilometers of the Crimean coast.
As a result, when the Ukrainian drone subs got near the Russian fleet in Sevastopol, they lost connectivity and washed ashore harmlessly. When the Ukrainian military noticed that Starlink was disabled in and around Crimea, Musk got frantic calls and texts asking him to turn the coverage back on. Fedorov, the deputy prime minister who had originally enlisted his help, secretly shared with him the details of how the drone subs were crucial to their fight for freedom.
“We made the sea drones ourselves, they can destroy any cruiser or submarine,” he texted using an encrypted app. “I did not share this information with anyone. I just want you — the person who is changing the world through technology — to know this.” Musk replied that the design of the drones was impressive, but he refused to turn the coverage for Crimea back on, arguing that Ukraine “is now going too far and inviting strategic defeat.”
He discussed the situation with President Biden’s national security adviser, Jake Sullivan, and chairman of the Joint Chiefs of Staff, Gen. Mark A. Milley, explaining to them that he did not wish Starlink to be used for offensive purposes. He also called the Russian ambassador to assure him that Starlink was being used for defensive purposes only.
“If the Ukrainian attacks had succeeded in sinking the Russian fleet, it would have been like a mini Pearl Harbor and led to a major escalation,” Musk says. “We did not want to be a part of that.” He took it upon himself to help find an end to the war in Ukraine, proposing a peace plan that included new referendums in Donbas and other Russian-controlled regions, accepting that Crimea was a part of Russia and assuring that Ukraine remained a “neutral” nation rather than becoming part of NATO. It provoked an uproar.
“F--- off is my very diplomatic reply to you,” said Ukraine’s ambassador to Germany. Zelensky was a bit more cautious. He posted a poll on Twitter asking users which Musk they liked better: “One who supports Ukraine” or “One who supports Russia.” Musk backed down a bit. “SpaceX’s out of pocket cost to enable and support Starlink in Ukraine is ~$80M so far,” he wrote in response to Zelensky’s question. “Our support for Russia is $0. Obviously, we are pro Ukraine.” But then he added, “Trying to retake Crimea will cause massive death, probably fail and risk nuclear war.
This would be terrible for Ukraine and Earth.” In early October, Musk extended his restrictions on the use of Starlink for offensive operations by disabling some of its coverage in the Russian-controlled regions of southern and eastern Ukraine. This resulted in another flurry of calls and highlighted the outsize role that Starlink was playing. Neither Ukraine nor the United States had been able to find any other communication systems that could match Starlink or fend off attacks from Russian hackers.
Feeling unappreciated, he suggested that SpaceX was no longer willing to bear some of the financial burden. Shotwell, president of SpaceX, also felt strongly that the company should stop subsidizing the Ukrainian military operation. Providing humanitarian help was fine, but private companies should not be financing a foreign country’s war.
That should be left to the government, which is why the United States has a foreign military sales program that puts a layer of protection between private companies and foreign governments. Other companies, including big and profitable defense contractors, were charging billions to supply weapons to Ukraine, so it seemed unfair that Starlink, which was not yet profitable, should do it for free. “We initially gave the Ukrainians free service for humanitarian and defense purposes, such as keeping up their hospitals and banking systems,” she says.
“But then they started putting them on f---ing drones trying to blow up Russian ships. I’m happy to donate services for ambulances and hospitals and mothers. That’s what companies and people should do. But it’s wrong to pay for military drone strikes.”
Shotwell began negotiating a contract with the Pentagon. SpaceX would continue to provide another six months of free service to the terminals that were being used for humanitarian purposes, but it would no longer provide free service to ones used by the military; the Pentagon should pay for that.
An agreement was struck that the Pentagon would pay SpaceX $145 million to cover the service. But then the story leaked, igniting a backlash against Musk in the press. He decided to withdraw his request for funding. SpaceX would provide free service indefinitely for the terminals that were already in Ukraine.
“The hell with it,” he tweeted. “Even though Starlink is still losing money & other companies are getting billions of taxpayer $, we’ll just keep funding Ukraine govt for free.” Shotwell thought that was ridiculous. “The Pentagon had a $145 million check ready to hand to me, literally. Then Elon succumbed to the bullshit on Twitter and to the haters at the Pentagon who leaked the story.” Fedorov tried to smooth things over by sending Musk encrypted text messages lavishing him with thanks.
“Not everyone understands your contribution to Ukraine. I am confident that without Starlinks, we would be unable to function successfully. Thanks again.” Fedorov said he understood Musk’s position of not allowing Starlink service to be used for attacks in Crimea. But he pushed Musk to allow Ukraine to use the service to fight in the Russian-controlled regions in the south and east. That led to an amazingly candid secret encrypted exchange: After his exchange with Fedorov, Musk felt frustrated. “How am I in this war?” he asked me during a late-night phone conversation.
“Starlink was not meant to be involved in wars. It was so people can watch Netflix and chill and get online for school and do good peaceful things, not drone strikes.” In the end, with Shotwell’s help, SpaceX made arrangements with various government agencies to pay for increased Starlink service in Ukraine, with the military and CIA working out the terms of service. More than 100,000 new satellite dishes were sent to Ukraine at the beginning of 2023.
In addition, Starlink launched a companion service called Starshield, which was specifically designed for military use. SpaceX licensed Starshield satellites and services to the U.S. military and other agencies, allowing the government to determine how they could and should be used in Ukraine and elsewhere.
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